Terms of Delivery and Returns
DELIVERY
Your requests are processed for delivery upon completion of your order. Once your order is confirmed, it will be handed over to the courier service within a maximum of 5 (five) business days. Additionally, many digital products are delivered within 24 hours. For non-digital products, the status of your shipment can be tracked using the tracking number provided upon the completion of your order. The products that are the subject of the contract will be delivered to the BUYER by the courier company determined by the SELLER. Shipping and, if applicable, shipping insurance fees are added to the invoice amount. The BUYER accepts and undertakes to pay these fees in advance.
After the payment process is completed, the average delivery time for the products that are the subject of the contract can vary between 1 day and 2 weeks. The SELLER is not responsible for any damages that may occur to the product during shipping and delivery. If the BUYER notices any damage to the product delivered, they have the right to refuse the shipment. If there are damages or usage losses due to shipping, the BUYER should obtain a damage assessment report from the courier official before approving the delivery receipt and should return the damaged product/products with this report to the courier official. Otherwise, the responsibility for damages or usage losses arising from shipping will be on the BUYER, and the product cannot be returned. If it is determined that the damage to the product occurred before shipping and delivery, the damaged product will be replaced and re-shipped within a maximum of 7 business days after it reaches the SELLER’s warehouse. If the product cannot be supplied for any reason, the SELLER will refund the payment made by the BUYER under the conditions stated in this contract.
RIGHT OF WITHDRAWAL (RETURNS)
The BUYER has the right to withdraw within 7 (seven) days from the delivery of the product subject to the contract to themselves or to the person/organization at the address indicated. To exercise the right of withdrawal, notification must be made to EngineerENG.com by fax, email, or phone within this period, and the product must not have been used in accordance with the relevant article provisions. In the event of exercising this right, a copy of the cargo delivery report and the original invoice must be returned. The product price will be refunded to the BUYER within 7 days following the receipt of these documents. If the original invoice is not sent, VAT and other legal obligations cannot be returned. The shipping cost of the returned product due to the right of withdrawal is covered by the BUYER.
Products that cannot be returned due to their nature include digital products, single-use products, copyable software and programs, perishable items, or items past their expiration date. All kinds of software and programs, consumables (line carriers, markers, etc.), and the use of the right of withdrawal are subject to the condition that the packaging is unopened, undamaged, and the product is unused.
Also, the consumer cannot exercise the right of withdrawal for goods that are produced or modified according to the consumer’s special requests or needs.
If the payment is made with a credit card or a similar payment card, the consumer can request the cancellation of the payment transaction, claiming that the card was used without their consent and unlawfully. In this case, the card-issuing institution refunds the payment amount to the consumer within 10 days from the notification of the objection.
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